Nitro XL, Sports Nutrition Supplement for Muscle Building

Dynamic Distributors Limited Return and Delivery Policy

We have a 30-day satisfaction guarantee return policy on all shipments.

Returns:

If you are unsatisfied with our product, you may return the unused portion 30 days from the date that the product was originally shipped to you for a FULL refund according to the following terms. To obtain a FULL refund, your return must be postmarked 30 days from the date that the product was originally shipped to you. Please note, the following terms apply for all returned items:

To return a product for an exchange or FULL refund you will need to obtain a Return Merchandize Authorization (RMA) number by contacting the billing department at 0-800-014-8926

Please Note:

1. We cannot process or refund packages marked "Return to Sender."
2. Refunds will be issued to the same credit card that was charged when ordering the product.

To ensure a refund is processed for you, please send returns to the address provided along with your RMA number. The RMA number must be clearly written on the package that you are sending back. Our shipping department is NOT allowed to accept any packages without an RMA number.

Returned products must be sent to the following address:

Dynamic Distributors Limited

Suite 101 International House,
Unit 2D Gatwick Gate, Charlwood Road,
Lowfield Heath, Crawley, West Sussex RH11 0TG

We are not responsible for lost or stolen items. We recommend all returned items to be sent using some type of delivery confirmation system to ensure proper delivery.

After the shipping department receives your return, it generally takes 2 business days or sooner to process your refund. Once a return is processed, it usually takes 3-5 business days for this return to be posted to your account, depending on your financial institution.

Delivery policy

We currently deliver to UK residential and business addresses and all prices are shown and processed UK pounds only. Orders are processed dispatched by City Link (UK Mainland) or Royal Mail (Islands) within 1 working day of the order being placed. Delivery should be within 3-5 working days of placing the order. Please check the delivery address details to make sure they are correct prior to placing an order as this is the address that will be used to send out the order. If an order is returned to us due to insufficient address details, or wrong address, we will resend the order and an extra shipping fee may apply. As we do not directly control all parts of the delivery chain, we cannot guarantee that your item will always reach it's destination within the target delivery times.

National holidays and weekends do not count as business days.

Return Merchandize Authorization (RMA)

An RMA number can ONLY be obtained by contacting the billing department at 0-800-014-8926

PRIVACY POLICY

Dynamic Distributors Limited and all its related web sites www.nitroxldirect.com Privacy Policy PLEASE NOTE: OUR PRIVACY POLICY CHANGES FROM TIME TO TIME AND CHANGES ARE EFFECTIVE UPON POSTING. PLEASE CHECK BACK FREQUENTLY FOR UPDATES AS IT IS YOUR SOLE RESPONSIBILITY TO BE AWARE OF CHANGES. Dynamic Distributors Limited DOES NOT PROVIDE NOTICES OF CHANGES IN ANY MANNER OTHER THAN BY POSTING THE CHANGES AT THIS WEB SITE. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY PLEASE DO NOT PROVIDE ANY INFORMATION TO Dynamic Distributors Limited OR USE ANY OF THE SERVICES OR PRODUCTS OFFERED OR PROVIDED ON ANY OF THE WEB SITES REFERRED TO IN THIS PRIVACY POLICY. The information collection, use, and dissemination practices of Dynamic Distributors Limited. This policy applies to Dynamic Distributors Limited collection, use, storage and disclosure of information by Dynamic Distributors Limited on its (a) websites, including all its divisions, subsidiaries and related companies (collectively, the "Websites"), (b) on various third party websites, and (c) to Dynamic Distributors Limited's other information collection, including the purchase of customer lists from third parties Dynamic Distributors Limited is not responsible for the information collection or privacy practices of third web sites or applications.

1. Collection of Information.

1.1 Survey Information Dynamic Distributors Limited collects information from individuals by various methods, including, but not limited to, when a Dynamic Distributors Limited survey, order form, or a registration page either online or offline, or by means of online or offline surveys, order forms, or registration pages operated by third parties (collectively, a "Survey"). (As used herein, "online" means using the Internet, including the Websites, and related technologies, and "offline" means by methods other than online, including in person, in the postal mail, using telephones and cell phones, and other similar means.) In the Surveys, Dynamic Distributors Limited or a third party (a "Third Party") may ask an individual to provide various information to Dynamic Distributors Limited which may include his or her name, email address, street address, zip code, telephone numbers (including cell phone numbers and carriers), birth date, gender, salary range, education and marital status, occupation, social security number, employment information, personal and online interests, and such other information as may be requested from time to time (together, "Survey Information"). Dynamic Distributors Limited may also collect information concerning an individual from another source and uses that information in combination with information provided from this web site. Completing the Surveys is completely voluntary, and individuals are under no obligation to provide Survey Information to Dynamic Distributors Limited or Third Party, but an individual may receive incentives from Dynamic Distributors Limited or a Third Party in exchange for providing Survey Information to Dynamic Distributors Limited.

1.2 Third Party List Information. Dynamic Distributors Limited collects information from individuals when an individual provides information to a third party and Dynamic Distributors Limited subsequently purchases, licenses, or otherwise acquires the information from the third party (the "Seller"). Such purchased information may include, but is not limited to, an individual's name, email address, street address, zip code, telephone numbers (including cell phone numbers and carriers), birth date, gender, salary range, credit card information, education and marital status, occupation, industry of employment, personal and online interests, and such other information as the individual may have provided to the Seller (together, "Third Party List Information"). When acquiring Third Party List Information, Dynamic Distributors Limited seeks assurances from the Seller that the Seller has a right to transfer the Third Party List Information to Dynamic Distributors Limited and that the Seller has a right to provide offers from advertisers to the individuals whose personal information is included on the Seller's list.

1.3 Other Information. Other occasions when Dynamic Distributors Limited obtains information from individuals include (1) when an individual is making a claim for a prize or seeking to redeem an incentive offered by Dynamic Distributors Limited by a third party, (2) when an individual requests assistance through Dynamic Distributors Limited customer service department, and (3) when an individual voluntarily subscribes to a Dynamic Distributors Limited service or newsletter (together, "Other Information").

1.4 Cookies, Web Beacons, and Other Info Collected Using Technology. Dynamic Distributors Limited currently uses cookie and web beacon technology to associate certain Internet-related information about an individual with information about the individual in our database. Additionally, Dynamic Distributors Limited may use other new and evolving sources of information in the future (together, "Technology Information").

(a) Cookies. A cookie is a small amount of data stored on the hard drive of the individual's computer that allows Dynamic Distributors Limited to identify the individual with his or her corresponding data that resides in Dynamic Distributors Limited database. You may read more about cookies at http://cookiecentral.com. Individuals who use the Websites need to accept cookies in order to use all of the features and functionality of the Websites.

(b) Web Beacons. A web beacon is programming code that can be used to display an image on a web page (by using an programming function -- see http://truste.org for more information), but can also be used to transfer an individual's unique user identification (often in the form of a cookie) to a database and associate the individual with previously acquired information about an individual in a database. This allows Dynamic Distributors Limited to track certain web sites an individual visits online. Web beacons are used to determine products or services an individual may be interested in, and to track online behavioral habits for marketing purposes. For example, Dynamic Distributors Limited might place, with the consent of a third party website, a web beacon on the third party's website where fishing products are sold. When Bill, an individual listed in Dynamic Distributors Limited database, visits the fishing website, Dynamic Distributors Limited receives notice by means of the web beacon that Bill visited the fishing site, and Dynamic Distributors Limited would then update Bill's profile with the information that Bill is interested in fishing. Dynamic Distributors Limited may thereafter present offers of fishing related products and services to Bill. In addition to using web beacons on web pages, Dynamic Distributors Limited also uses web beacons in email messages sent to individuals listed in Dynamic Distributors Limited database.

(c) New Technology. The use of technology on the Internet, including cookies and web beacons, is rapidly evolving, as is Dynamic Distributors Limited use of new and evolving technology. As a result, Dynamic Distributors Limited strongly encourages individuals to revisit this policy for any updates regarding its use of technology.

1.5 Outside Information. Dynamic Distributors Limited may receive information about individuals from third parties or from other sources of information outside of Dynamic Distributors Limited including information located in public databases ("Outside Information").

1.6 Individual Information. As used herein, Individual Information means Survey Information, Third Party List Information, Other Information, Technology Information, and Outside Information, and any other information Dynamic Distributors Limited gathers or receives about individuals.

1.7 No Information Collected from Children. Dynamic Distributors Limited will never knowingly collect any personal information about children under the age of 13. If Dynamic Distributors Limited obtains actual knowledge that it has collected personal information about a child under the age of 13, that information will be immediately deleted from our database. Because it does not collect such information, Dynamic Distributors Limited has no such information to use or to disclose to third parties. Dynamic Distributors Limited has designed this policy in order to comply with the Children's Online Privacy Protection Act ("COPPA").

1.8 Credit Card Information. Dynamic Distributors Limited may in certain cases collect credit card numbers and related information, such as the expiration date of the card ("Credit Card Information") when an individual places an order from Dynamic Distributors Limited. When the Credit Card Information is submitted to Dynamic Distributors Limited, such information is encrypted and is protected with SSL encryption software. Dynamic Distributors Limited will use the Credit Card Information for purposes of processing and completing the purchase transaction, and the Credit Card Information will be disclosed to third parties only as necessary to complete the purchase transaction.

2. Use of Individual Information.

2.1 Discretion to Use Information. THE COMPANY MAY USE INDIVIDUAL INFORMATION FOR ANY LEGALLY PERMISSIBLE PURPOSE IN COMPANY'S SOLE DISCRETION. The following paragraphs in Section 2 describe how Dynamic Distributors Limited currently uses Individual Information, but Dynamic Distributors Limited may change or broaden its use at any time. As noted below, Dynamic Distributors Limited may update this policy from time to time. Dynamic Distributors Limited may use Individual Information to provide promotional offers to individuals by means of email advertising, telephone marketing, direct mail marketing, online banner advertising, and package stuffers, among other possible uses. If you do not wish us to use personal information about you to promote or sell our products and services or to sell, transfer or otherwise provide personal information about you to third parties, please inform us by contacting customer service at 0-800-014-8926 and we will certainly honor your request.

2.2 Email. Dynamic Distributors Limited uses Individual Information to provide promotional offers by email to individuals. Dynamic Distributors Limited may maintain separate email lists for different purposes. If email recipients wish to end their email subscription from a particular list, they need to follow the instructions at the end of each email message to unsubscribe from the particular list.

2.2(a) Content of Email Messages. In certain commercial email messages sent by Dynamic Distributors Limited, an advertiser's name will appear in the "From:" line but hitting the "Reply" button will cause a reply email to be sent to Dynamic Distributors Limited. The "Subject:" line of Dynamic Distributors Limited email messages will usually contain a line provided from the advertiser to Dynamic Distributors Limited

2.2(b) Solicited Email. Dynamic Distributors Limited only sends email to individuals who have agreed on the Websites to receive email from  Dynamic Distributors Limited or to individuals who have agreed on third party websites to receive email from third parties such as Dynamic Distributors Limited. Dynamic Distributors Limited does not send unsolicited email messages. As a result, statutes requiring certain formatting for unsolicited email are not applicable to Dynamic Distributors Limited's email messages.

2.3 Targeted Advertising. Dynamic Distributors Limited uses Individual Information to target advertising to an individual. When an individual is using the Internet, Dynamic Distributors Limited uses Technology Information (see also Section 2.5 below) to associate an individual with that person's Individual Information, and Dynamic Distributors Limited attempts to show advertising for products and services in which the person has expressed an interest in the Surveys, indicated an interest by means of Technology Information, and otherwise. Dynamic Distributors Limited may, at its discretion, target advertising by using email, direct mail, telephones, cell phones, and other means of communication to provide promotional offers.

2.4 Direct Mail and Telemarketing. Dynamic Distributors Limited uses Individual Information to advertise, directly or indirectly, to individuals using direct mail marketing or telemarketing using telephones and cell phones.

2.5 Use of Technology Information. Dynamic Distributors Limited uses Technology Information (1) to match a person's Survey Information and Third Party List Information to other categories of Individual Information to make and improve profiles of individuals, (2) to track a person's online browsing habits on the Internet, (3) to determine which areas of Dynamic Distributors Limited's web sites are most frequently visited. This information helps Dynamic Distributors Limited to better understand the online habits of individuals so that Dynamic Distributors Limited can target advertising and promotions to them.

2.6 Profiles of Individuals. Dynamic Distributors Limited uses Individual Information to make a profile of an individual. A profile can be created by combining Survey Information and Third Party List Information with other sources of Individual Information such as information obtained from public databases.

2.7 Storage of Individual Information. Dynamic Distributors Limited stores the Individual Information in a database on Dynamic Distributors Limited computers. Our computers have security measures (such as a firewall) in place to protect against the loss, misuse, and alteration of the information under Dynamic Distributors Limited' control. Not withstanding such measures, Dynamic Distributors Limited cannot guarantee that its security measures will prevent Dynamic Distributors Limited computers from being illegally accessed, and the Individual Information on them stolen or altered.

3. Dissemination of Individual Information.

3.1 Order Fulfillment. Dynamic Distributors Limited will transfer Individual Information to third parties when necessary to provide a product or service that a person orders from such third party while using Dynamic Distributors Limited web sites or when responding to offers provided by Dynamic Distributors Limited.

3.2 Legal Process. Dynamic Distributors Limited may disclose Individual Information to respond to subpoenas, court orders, and other legal processes.

3.3 Access. Individuals have access to their Individual Information collected to provide an opportunity for an individual to correct, amend, or delete such information. Access can be obtained by contacting customer service at the number on the order page. Dynamic Distributors Limited may also grant advertising clients and email services providers access to an individual's email address to verify the origin of the Individual Information collected.

4. Privacy Practices of Third Parties.

4.1 Advertiser cookies and web beacons. Advertising agencies, advertising networks, and other companies (together, "Advertisers") who place advertisements on the Websites and on the Internet generally may use their own cookies, web beacons, and other technology to collect information about individuals. Dynamic Distributors Limited does not control Advertisers' use of such technology and Dynamic Distributors Limited has no responsibility for the use of such technology to gather information about individuals.

4.2 Links. The Websites and email messages sometimes contain hypertext links to the web sites of third parties. Dynamic Distributors Limited is not responsible for the privacy practices or the content of such other web sites. Linked web sites may contain links to web sites maintained by third parties. Such links are provided for your convenience and reference only. Dynamic Distributors Limited does not operate or control in any respect any information, software, products or services available on such third party web sites. The inclusion of a link to a web site does not imply any endorsement of the services or the site, its contents, or its sponsoring organization.

5. Unsubscribe Procedures. If you wish to discontinue receiving email messages from Dynamic Distributors Limited please call us at 0-800-014-8926 or you can email helpdesk@nitroxl.com. You can also write to:

Dynamic Distributors Limited
Heritage House, 3rd floor,
235 Main Street, Gibraltar

You can reach us by telephone at 0-800-014-8926

You can also email any questions or comments to helpdesk@nitroxl.com

For all returns or to unsubscribe from future mailings, please write to:

Dynamic Distributors Limited
Suite 101 International House,
Unit 2D Gatwick Gate, Charlwood Road,
Lowfield Heath, Crawley, West Sussex RH11 0TG

Our Corporate Address is:

Dynamic Distributors Limited
Heritage House, 3rd floor,
235 Main Street,
Gibraltar

TERMS & CONDITIONS

By using, accessing or ordering products from this Website, you hereby agree to all of the following terms.

Purchasing Products

YOU UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT YOU WILL BE LIABLE FOR PAYMENT OF PRODUCT THAT WAS SHIPPED TO YOU, AND FUTURE SHIPMENTS OF PRODUCT, IF YOU FAIL TO NOTIFY US TO STOP SUPPLYING THE PRODUCT TO YOU.

By placing an order, you agree to the Terms & Conditions which explain that you must cancel within 18 days from today to avoid enrollment in our monthly delivery program which ships a fresh supply of Nitro XL each month, charges £74.83 upon the end of the trial period, and subsequently £74.83 each month thereafter. Subsequent charges will be placed using the same card provided today. You may quickly and easily cancel at any time by calling: 0-800-014-8926.

If You have any questions about our Trial Offer, please contact our Customer Service Department at 0-800-014-8926. Our Customer Service Department is open:

Monday - Friday 9AM - 1AM GMT

Trial Offer Policy

Beginning on the day that You place an order for a product ("Product") from the Website, Your eighteen (18) day Trial Offer period begins ("Trial Period").

The Trial Offer Period is calculated in calendar days, NOT business days.

Delivery time is subtracted from Your Trial Offer Period, and will reduce the number of days allocated to your Trial Offer Period. To extend your Trial Offer Period due to slow postal delivery or delayed pickup, You must call our Customer Service Department at 0-800-014-8926. Generally, we will grant reasonable requests to extend your Trial Offer Period.

If you like Nitro XL as much as we do and want to continue to receive it on a monthly basis, you don't have to do anything else. When the Trial Offer Period ends, your credit card will be billed for the full amount of the product you ordered. After that, a thirty (30) day supply of the Product will be automatically sent to you each calendar month, and the credit card you provided to us will be automatically billed for the product upon our shipment of the product to you.

In the unlikely event you are not satisfied with Nitro XL and want to cancel future deliveries of the product, simply call our Customer Service Department at 0-800-014-8926 prior to the expiration of the Trial Offer Period and cancel your order. You need not return the product to us if you cancel before the Trial Offer Period ends.

IMPORTANT: If you don't call us before the Trial Offer Period ends, your credit card will be charged for the Nitro XL that was sent to You.

Under all circumstances, you will be responsible to pay the shipping and handling charges for your Product. You agree that we can charge your credit card for shipping and handling charges, and you agree to pay such amount(s) regardless of whether you cancel your Trial Offer or not. Refunds are not provided for shipping and handling charges.

Cancellations and Refunds

To cancel your order at any time (either before or after your Trial Offer Period ends), call Our Customer Service Department toll-free at 0-800-014-8926.

If you cancel after your Trial Offer Period has ended, you will be responsible for the payment of product that has either (i) already been shipped to you or (ii) already been delivered to you at the time of your call.

If you are ever not satisfied with any Product that You ordered, You may call Our Customer Service Department at 0-800-014-8926 and request a refund.

You may receive a refund of any quantity of Nitro XL that you ordered up to thirty (30) days after your order was placed. Customers will receive a single refund per product ordered, and repetitive refunds are not permitted unless the product, as delivered to you, is defective. Dynamic Distributors Limited reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in Dynamic Distributors Limited's judgment, requests refunds in bad faith.

In order to process your refund, You must supply us with your name and delivery address. If you provide us with incorrect information, your refund may be delayed. Refunds can take up to thirty (30) days to appear on your credit card statement depending on the bank that issued your credit card. If you have any questions about whether a refund has been issued, please call our Customer Service Department at 0-800-014-8926.

Billing Errors

If You believe that You have been billed improperly, please notify our Customer Service Department immediately at 0-800-014-8926. If we do not hear from you within thirty (30) days after such billing error first appears on any account statement, such fee will be deemed acceptable by you for all purposes, including resolution of inquiries made by your credit card issuer. You release us from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to us within thirty (30) days of its publication.

TERMINATING THIS AGREEMENT

This Agreement will remain in effect as long as you access the Website or order anything from the Website.

We reserve the right to terminate this Agreement without notice and/or refuse to sell to anyone who we believe, in our sole discretion, (i) has violated any of the terms of this Agreement, (ii) is abusing the products or the services we provide, or (iii) is unable to provide us with sufficient information to allow us to properly identify the customer's real name, address, or other contact information.

REPRESENTATIONS

Our products have not been evaluated by the MHRA, and our products are not intended to diagnose, treat, cure or prevent any disease. Individual results will vary, and are dependent on factors including age, weight, diet, and exercise regimen. We do not warrant or represent that our products will provide you with any particular benefits, or that your results will match those of others who consume our products. Individual results will vary from person to person.

You agree that you either have consulted, or will consult, with a physician before taking any of our Products, and you will cease immediately taking our products if you experience any ill effects or unintended side effects of any product.

You understand and agree that the information we convey about our products is obtained from independent third parties such as news agencies, scientific reports, and scientific / research entities ("Third Parties"). We do not warrant or represent that such information is error-free, and we do not represent or endorse any Third Parties or the methods that they use to arrive at their conclusions.

All product specifications, performance data and other information on the Website is for informational and illustrative purposes only, and does not constitute a guarantee or representation that the products will conform to such specifications or performance data.

The Website is the sole and exclusive property of Dynamic Distributors Limited or its licensors, and is protected by copyright and trademark laws of the United States, the UK and other countries. Do not use or copy any of the images, text, graphics, or other materials located at the Website without our exclusive, written permission.

LIMITATION OF LIABILITY; NO WARRANTIES

In no event shall Dynamic Distributors Limited or its officers, directors, employees or subcontractors be liable for any indirect, special, incidental, exemplary, consequential or punitive damages, under any cause of action whatsoever including but not limited to contract, tort, strict liability, warranty or otherwise, for any claim, cause of action, fee, expense, cost or loss (collectively, "Claims") arising from or related to this Agreement, the Products, or Customer's use of the Website or any Product.

Except as otherwise specifically stated in this Agreement, the Website and all Products and services provided to you are provided "as is", without any warranty whatsoever.

You agree that Dynamic Distributors Limited entire liability for all Claims shall be limited, in the aggregate, to the lesser of (i) £500.00, or (ii) the total amount of money you paid to Dynamic Distributors Limited in the one (1) month period immediately preceding the incident on which Your Claim is based. This limitation of liability shall apply for all Claims, regardless of whether Dynamic Distributors Limited was aware of or advised in advance of the possibility of damages or such Claims.

The warranties and representations specifically set forth in this agreement are the only warranties and representations with respect to this Agreement, and are in lieu of any and all other warranties, written or oral, express or implied, that may arise either by agreement between the parties or by operation of law, including warranties of merchantability and fitness for a particular purpose. None of these warranties and representations will extend to any third person. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to You.

YOUR OBLIGATIONS

You agree to comply strictly with all of the terms of this Agreement. You also represent that (i) You are age eighteen or older, (ii) You have read this Agreement and understand its terms, (iii) You will not re-sell or re-distribute any Product that You order from the Website, (iv) Dynamic Distributors Limited has the right to rely upon all information provided to Dynamic Distributors Limited by You, and (v) Dynamic Distributors Limited may contact You by email, telephone or postal mail for any purpose.

Any notice required to be given under this Agreement to You may be provided to You by postal mail or by email. If notice is sent by email, such notice shall be sent to the last known email address that You provided to Us, and shall be deemed delivered once sent. Notices by customers to Dynamic Distributors Limited must be sent in writing to the following address:

Dynamic Distributors Limited
Heritage House, 3rd floor, 235 Main Street, Gibraltar

INDEMNIFICATION

You agree to defend, indemnify, and hold harmless Dynamic Distributors Limited, its officers, directors, shareholders, employees, independent contractors, telecommunication providers, and agents, from and against any and all claims, actions, loss, liabilities, expenses, costs, or demands, including without limitation legal and accounting fees, for all damages directly, indirectly, and/or consequentially resulting or allegedly resulting from Your misuse or inability to use the Website, or Your breach of any of these terms and conditions of this Agreement. We shall promptly notify You by electronic mail of any such claim or suit, and cooperate fully (at Your expense) in the defense of such claim or suit. If we do not hear from You promptly, we reserve the right to defend such claim or suit and seek full recompense from You.

Your transaction will show on your statement as "NitroXL 08000148926"